Ilfracombe Princess is committed to the protection of your personal information in accordance with the principles of the GDPR.

When you make an enquiry with Ilfracombe Princess through our website, we record your name and your contact details. Your contact details will not be passed on to any third party and we will only use your contact details to contact you regarding bookings for Ilfracombe Princess.

If you sign up to the Ilfracombe Princess mailing list we will record your email address and you will receive periodical newsletters from Ilfracombe Princess. Your email address will not be shared with any third party.

Our website uses Google Analytics to track site usage, as part of this your IP address will be recorded, this data will be stored for 26 months. For more information on cookies and Google Analytics please read our Cookie Policy.

DigiTickets Privacy Policy

Who we are

In this privacy policy references to “we”, “us” and “our” are to Ilfracombe Princess. References to “our Website” or “the Website” are to ilfracombeprincess.digitickets.co.uk.

Information collected and its use

The information we collect via the Website may include:

  1. Any personal details you knowingly provide us with through forms and our email, such as name, address, telephone number etc.
  2. In order to effectively process credit or debit card transactions it may be necessary for the bank or card processing agency to verify your personal details for authorisation outside the European Economic Area (EEA). Such information will not be transferred out of the EEA for any other purpose.
  3. Your preferences and use of email updates, recorded by emails we send you (if you select to receive email updates on products and offers).
  4. Your IP Address, this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website.
  5. Information about your device such as your web browser, screen resolution and operating system. This information is used to ensure we continue to support the different devices used by our customers.
  6. Data recorded by the Website which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. Such data is recorded locally on your computer through the use of cookies. Most browsers can be programmed to reject, or warn you before downloading cookies, information regarding this may be found in your browsers ‘help’ facility.

We do not store any credit card details.

What we do with your information

Any personal information we collect from this website will be used in accordance with the Data Protection Act 1998 and other applicable laws. The details we collect will be used:

  1. To process your order, to provide after sales service (we may pass your details to another organisation to supply/deliver products or services you have purchased and/or to provide after-sales service);
  2. In certain cases we may use your email address to send you information on our other products and services. In such a case you will be offered the option to opt in/out before completing your purchase.

We may need to pass the information we collect to other companies for administrative purposes. We may use third parties to carry out certain activities, such as processing and sorting data, monitoring how customers use the Website and issuing our e-mails for us. Third parties will not be allowed to use your personal information for their own purposes.

Cookie Policy

Like many websites we use cookies to store and then retrieve small bits of information on your computer when you visit. This information is used to make the site work as you expect it to. It is not personally identifiable to you, but it can be used to give you a more personalised web experience.

Some of the information stored is put there by other companies whose software we have added to the site, and this can also impact your experience of other websites you may visit after leaving ours.

If you continue to use this site without taking action to prevent the storage of this information, you are effectively agreeing to this use.

If you want to learn more about the general uses of cookies, including how to stop them being stored by your computer, please visit Cookiepedia – all about cookies.

Below is a list of the different types of cookies used on this site, and an explanation of what they are used for. If you would like any more information, please get in touch.

CookieNameExpiration TimePurpose
Shopping BasketPHPSESSID24 minutesThis cookie is used to keep track of what items are in a user’s shopping basket.
Cookie ConsentdtAnalyticsConsent1 yearThis cookie is used to monitor the users consent for analytical cookies on our site. No user data is collected without this being enabled.
Google Analytics_ga
_ga_container-id
2 yearsThese cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Read Google’s overview of privacy and safeguarding data
_gid24 hours
_gat_tracker-name1 minute
Microsoft Clarity_clck1 yearThese cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and how they interact with the website.
Read Microsoft Clarity’s Cookie Overview and Data Retention Policy.
_clsk1 year
CLID1 year
ANONCHK1 year
MR1 year
MUID1 year
SM1 year
New Relic__cfduid1 yearThis cookie is used to collect information about visitor’s experience of the site in terms of performance. This helps us to monitor that our systems are working quickly and effectively, and to identify any problematic areas.
Visit the New Relic website

Your Rights

You have the right to request a copy of any information that we currently hold about you. In order to receive such information please send your contact details including address to the following address:
Ilfracombe Princess
Kiosk 1 The Quay Ilfracombe North Devon
EX34 9EQ

Other websites

This privacy policy only covers this website. Any other websites which may be linked to by our website are subject to their own policy, which may differ from ours.